Company ExecutivesHigh level reporting on UC usage, costs, capacity and forecasting
Financial Manager / Budget HoldersFull visibility of past, present and forecasted UC costs
Department / Site managersFull control over UC usage and costs within their scope of responsibility
Service ProvidersOffer customer self-service analysis and reporting tools to ensure service delivery meets expectations
Network & Telecom managersFull visibility of past, present and forecasted metrics for their infrastructure
Engineers leading projects or managing UC networksInstant information, data drilling and fault analysis
Industrial security & complianceCommunications logs stored for many years and instant access to UC records for data mining
End UsersAccess to their live call logs and ability to apportion personal UC expenses
Prism Technologies and User Experience
Microsoft SQL Server with a highly scalable Kimball Warehouse design
Architected to provide fast querying over billions of call records
HTML 5 Web Application developed using ASP.Net MVC
Cross platform - PC, Mac, Tablet, Smartphone
Isolated Customer Data Partitioning for added security
Application Programming Interfaces (Web Service and .Net Dll)
Global deployment ready
Prism encompasses coordinated Universal Time (UTC) when linking calls within a global network. This ensures true start times and durations of linked calls within the relevant reports.
Prism supports local specific currency costing of calls, together with a system wide base currency for global site reporting. The currency conversion matrix can be maintained manually or be linked to an online currency service provider.
The system fully supports multiple languages through all user interfaces and reports, offering seamless interaction for users.