New webinar Announced - Directory and Directory Integration

Working with Directory and Directory Integration

We are excited to announce the Q2 webinar for Tiger Prism and Tiger 2020 Pro covering Directory and Directory Integration will be held on Wednesday 8th May.

In the upcoming webinars, you will learn how to get up to speed using the applications and features.

The Tiger Prism webinar will guide you through Directory and Directory Integration and explain why they are so important, understanding directory integration and where to make relevant changes if the directory does not reflect correctly, how to maintain your directory, manually moving and copying hierarchy levels, Directory Search, and how to identify phones not configured to trees in the Unknown Phone report.

The Tiger 2020 Pro webinar will guide you through Directory and Directory Integration and explain why they are so important, understanding directory integration and where to make relevant changes, how to maintain and synchronise your directory, manually moving and copying hierarchy levels, back dating departments / users / extensions, viewing user information through Directory Enquiries, and looking at how to identify phones not configured to Trees in the Unknown Phone report.

If you're hearing about these training webinars for the first time, it is our 24/7 on-demand training program, with the intention of having more than 30+ hours of technical content designed to get you onboard and become successful with our products, whether you’ve been using them for years, or are new to the suite. The sessions will run quarterly, with the latest features following each product release.

Free with your service contract, these webinars provide practical knowledge, quick tips, and insights into how others use the products, combined with helpful approaches across a wide range of our offerings.

*Please note: Directory Integration functionality is an optional item so may not be configured within your estate. If this is the case please speak to your Account Manager to discuss options to implement.

 

Tiger Prism webinar, Directory and understanding Directory Integration:

8th May, 10:00-10:45am BST
 

Why the Directory is so important?

We explain the importance of assigning Endpoints so that they appear in Totals, and how the to and from dates work

Options to maintain Directory Trees 

Demonstrating the 2 options available to maintain Tiger Prism directory trees: Manually (non synchronised) and Directory Integration (Synchronised)

Understanding Directory Integration*

Tiger Prism has an additional module which can maintain the Tree Structure for generating Departmental / Costing Reports

How to manually maintain the Directory

Manually creating the hierarchy structure, creating and assigning users to the hierarchy, and designating specific end points to users

Manually moving / copying hierarchy levels

Looking at copy and paste of hierarchy levels and dragging and dropping users

Using Directory Search

Using and exporting user information

 

Understanding the
Unknown Phone Report

Identifies any phone not configured in the tree but has made or received a call within the reporting period selected 

 

Tiger 2020 Pro webinar, Directory and understanding Directory Integration:

8th May, 12:00-12:45pm BST
 

Why are Tree's so important?

We explain the importance of assigning Endpoints so that they appear in Totals, and how the to and from dates work

Options to maintain Directory Trees

Demonstrating the 2 options available to maintain Tiger Prism directory trees: Manually (non synchronised) and Directory Integration (Synchronised)

Understanding Directory Integration*

Tiger 2020 Pro has an additional module which can maintain the Tree Structure for generating Departmental/Costing Reports

How to manually maintain the Directory

Manually creating the hierarchy structure, creating and assigning users to the hierarchy and designating specific end points to users

Manually moving / copying hierarchy levels

Looking at copy and paste of hierarchy levels and dragging and dropping users

Back dating departments / users / extensions

How to back date departments / users / extension, in the event that you missed the date when that item moved, so the data reflects correctly

Using Directory Enquiries

Looking at how directory enquires works 

Understanding the Unknown Phone Report

Identifies any phone not configured in the tree, but has made or received a call within the reporting period selected

 

 

Q&A

There will be a 15-minute Q&A session at the end of each webinar, where our trainer will try to answer as many questions possible. The chat window will also be available for you to send messages to the trainer throughout the duration of the webinar.

Interested? Book your space now

There will be 25 spaces open on each webinar, please register as soon as possible to guarantee your place. Registration is on a first-come, first-serve basis for those with active contracts.

Tiger Prism webinar, Wednesday 8th May, 10:00-10:45am BST - Click here to register

Tiger 2020 Pro webinar, Wednesday 8th May, 12:00-12:45pm BST - Click here to register

 

Missed a previous webinar?

Don't worry if you didn't get a chance to watch the previous webinars, as we have the recordings of them here.

2018 Q1 - Trunk & Channel Group Utilisation webinar

2018 Q2 - Hunt Groups webinar

2018 Q3 - Report jobs and Autoreports webinar

 

Anything you would like covered on the next webinar?

Your request could be covered in a future webinar, email contact@tigercomms.com with your subject request.