Tiger Prism 2018.R1 Release Notes – July 2018
We are thrilled to announce Tiger Prism 2018.R1 shipped in mid-May. The latest release is full of new features and enhancements that further empower you to quickly and easily visualise your data. As well as focusing on continuing to resolve customer support items, it also adds new reports for users as well as improving Departmental reports. Finally, the adoption of the General Data Protection Regulation has prompted a new Data Privacy module, designed for Data Protection teams to handle erasure requests.
The Active End Points report shows a count of all end points that have made or received calls over the period, regardless of whether or not they are assigned to a user or tree.
Client Code Summary
The Client Code summary displays a summary for each end point used by a client, along with a total for the client across all used end points.
This report displays any client codes that have been output within call records but which have not been assigned to a client in Prism’s Telephony module.
Departmental Response Summary
The Departmental response summary give users a way to display the overall response levels across the whole system, or any part of it, down to individual users or endpoints if necessary.
FPA Target Response Analysis
First Point of Answer reports only show calls against groups and parties which are the initial answering point for a call, subsequent transfers, conferences etc are disregarded. This gives a good representation of how long external callers have to wait before they get through. The target response analysis shows calls against a configured target answer time and allows exclusion of calls which were abandoned before users had a chance to answer.
End Point Answer Performance
This report displays call answer information identifying the internal number dialled and the end point which answered (or missed) the call eventually. This could be due to pickup, hunt group action, redirection, or similar.
A new reporting method available for Departmental reports only. There is an extra step added to the scheduling wizard to create a batch email template and to allow selection of the directory items to be run in the batch report. Portal User Interface Now displays recently used modules for each user. The number shown can be adjusted in “My settings”.
The Directory item selector has been enhanced to make it easier to select items and see what has been selected. The new picker switches between Trees and End points selection allowing a choice or combination of selections. There is now the option to select all organizations or people at a specific level with an easy menu selection:
Data Privacy Module
Prism is now updated to allow a combination of deletion and anonymisation to fulfil the Right to Erasure requirement of the GDPR through the Data Privacy module. Use is simple, search the directory for the user who has made the RtE request and check the user/account details. You have choices to make as to what detail is to be anonymised (some Companies will classify certain data types as legitimate interest and deny the erasure request).
If you would like a copy of the full 2018.R1 Release Notes, please click here or contact your Account Manager.