Office for National Statistics reduces its costs and IT burden

  • Posted on: 10 April 2015

Office for National Statistics’ switch to Tiger’s Managed Service gives managers the tools to help reduce telecommunications costs and reduce IT burden

Hosted Call Management solution offers accurate instant reporting through self service web portal and tools to quickly identify any calling anomalies.

Ringwood, Hampshire, UK - Tiger Communications, a leading provider of Call Management Solutions, today announced that the Office for National Statistics is using Tiger as a Managed Service to increase visibility and accountability of its call charging across all its three sites.

The Office for National Statistics (ONS) is the executive office of the UK Statistics Authority, a non-ministerial department reporting directly to Parliament. ONS is the UK Government's single largest statistical producer employing just over 3,000 staff in its corporate headquarters at Newport, in Wales, and at its offices in Titchfield and London.

ONS has used an on-premise Tiger Call Management solution for a number of years but the organisation had a need to derive better value from its telecommunication in such a diverse environment, combined with a visibility of those charges across all its business areas. As a result, ONS has moved the system into a managed service model with accessibility via Internet based tools. As Gareth Hawkins, IT Contracts Manager, explains, “The move will reduce the cost of maintaining servers. It will also allow divisional managers to quickly generate a variety of telecoms reports and know the actual cost of calls and charge types. For example, our “survey areas” need to know the cost of calls to bid for any new private or public sector work. They will now be able to view the information without having to wait for the IT department to inform them what their share of the ONS telephony bill is.”

The Tiger solution as a Managed Service also allows individual senior managers more visibility and flexibility over calling patterns by identifying any anomalies in call usage and charges. “By improving reporting, we can now assign charge back much more accurately. This gives managers the opportunity to look at ways to reduce costs based on their own divisional needs and budgets,” explains Hawkins.

ONS introduced the divisional charge back process in April based on actual usage as opposed to each area paying an equal amount of the overall ONS telephony bill . Hawkins believes that, by having a central repository for reporting, which is accessible by individual managers, the organisation could substantially reduce its overall telecommunication charges. “The move to a Managed Service model for call management is the latest of our continued ICT changes to deliver the most value from our communication and other information technology infrastructure,” Hawkins concludes.

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